Venue: Comfort Hotel City Prague
Date: 28–29 January 2026
Have you ever wondered why new processes, technologies or frameworks fail to deliver the expected results? For decades, organizations have been adapting to constant transformation driven by technology, evolving business needs and changing people’s expectations. From the advent of artificial intelligence to the movement toward the humanization of IT, we are witnessing how innovation is shaping the way we work. Despite these advances, however, success is not guaranteed.
For years, we have focused on processes, technologies, methodologies and frameworks, constantly adapting to their new versions. Although these elements are evolving and improving rapidly, one constant remains: people. In the pursuit of efficiency and innovation, we all too often overlook the human factor. The challenge before us is not merely about introducing new technologies, but about ensuring that organizations evolve in terms of mindset, culture and values, thereby truly empowering their people.
Now, as we celebrate the 20th anniversary of the itSMF Czech Republic conference, it is time to focus on the next frontier: driving meaningful, lasting change that puts people at the center.
